🤩OPERATIONAL SPECIALIST- 6 month Secondment

Love solving problems and making things work better?
Join us as an Operational Specialist and help drive meaningful improvements across our business.
From streamlining processes to tackling new challenges, no two days will be the same.

🕰️Hours: 35 hours per week

📅Shift pattern: Core business hours - with flexibility

💸Salary: £27,000 per annum

📍Location: Remote

📆Start Date : August 2026

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

👇ABOUT YOU

🧩You're a natural problem-solver who enjoys finding better ways of working and turning challenges into practical solutions. You thrive in fast-paced operational environments, can manage multiple priorities with ease, and aren't afraid to challenge the status quo when you see opportunities for improvement.

💪🏻We're looking for someone with strong analytical skills and a proven track record of identifying and delivering process improvements. You'll be confident using data and performance metrics to spot trends, uncover opportunities, and support informed decision-making. Experience working within operational, customer service, or contact centre environments would be advantageous.

💬You'll be an excellent communicator who can build strong relationships with stakeholders at all levels, influence positive change, and gain buy-in for new ideas and initiatives. Whether working independently or as part of a wider team, you'll be organised, proactive, and focused on delivering results.

💻You'll also be comfortable using Microsoft Office applications, particularly Excel, Word, PowerPoint, and Teams, and have a good standard of education, including GCSEs (or equivalent) in English and Mathematics.

🧡Most importantly, you'll be resilient, adaptable, and solution-focused, with a positive attitude and a passion for making things better. If you enjoy driving improvements, collaborating with others, and making a real impact on operational performance, we'd love to hear from you.

🎧THE ROLE

The Operational Specialist is responsible for supporting tactical improvements and operational change across the business. Working as part of the Operations Leadership Team, you will identify opportunities to improve processes, enhance efficiency, and support the successful delivery of operational initiatives.

This is a varied role that combines process improvement, problem-solving, change delivery, and operational support. While some activities will be planned, you will also need to respond quickly to emerging issues and changing business priorities

Day to Day Role Responsibilities

✔️Identify, recommend, and implement process improvements across operational teams.

✔️Lead and support change initiatives that improve efficiency, service, customer experience, and operational performance.

✔️Participate in Change Sprints to help define, test, and deliver improvements.

✔️Review operational challenges and work with others to develop practical solutions.

✔️Work independently to deliver projects and actions with minimal supervision.

✔️Challenge current ways of working and support continuous improvement.

✔️Support operational leaders in delivering business priorities and strategic objectives.

✔️Check how well implemented changes are working and recommend further improvements when needed.

✔️Handle new operational issues by identifying and implementing the right actions.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.