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FAQ's

  • 📝How do I update my career profile?

    For example if you need to update your CV or contact details you can simply log into your account and easily edit your profile - check your junk email for any emails you original received to log in ! If you have any issues please do let us know.

  • 💻What equipment is provided?

    We will provide you with all equipment you need to complete your job! This includes a laptop, keyboard, mouse, headset and additional screen.

    📦If you are a remote worker you will receive your equipment via delivery courier before your start date.

  • 📅When will I find out about the outcome of my application?

    📧When you applied you will have received an auto reply email with the next steps for that role and a time frame.  Please do check your junk mail for this. 

    If you haven't heard from us within 2 weeks of the closing date then unfortunately you have not been successful on this occasion. 

  • 🦍What is Test Gorilla ?

    TestGorilla is a cloud-based platform to conduct candidate assessments during the hiring process. It offers a wide range of tools to help select the most suitable candidates from a pool of applicants.

    These assessments aim to make hiring decisions faster, easier, and more accurate by focusing on candidates' skills rather than just their CV's.

    We have a standard pass rate on core skills such as Computer Literacy which is 65%.

  • 🗺️Why can I not work remotely outside of the UK?

    Our company policy restricts employees from working outside the UK to ensure compliance with local employment laws and regulations. 

  • 💷How long is training and will I get paid?

    Dependant on the role you applied for this can vary but the job advert will have outlined the training schedule and hours.

    All training is paid.

  • 📆How long is probation?

    Probation period is 6 months. You will have a check in at 3 months also. 

    🤗This period is there to ensure that you have sufficient time to learn & develop into your new role and settle into the Company.

  • 🆘I need some reasonable adjustments during the recruitment process, how do I flag this?

    We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. 

     When taking Test Gorilla Assessments, we recognize that candidates have different requirements to achieve the best results when taking your assessment. It could be that you are not natively fluent in the language of the assessment or that you have a disability affecting their memory and cognition. For these reasons, TestGorilla offers  candidates the ability to request modifications so that they can perform their best and so we can make your hiring decision bias-free

    If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.

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