🤩 OPERATIONAL DELIVERY SUPPORT - Internal Only 🏢

🚀 Be the link that keeps things moving. Support delivery. Strengthen operations.

Are you organised, proactive, and passionate about making things happen behind the scenes? Join us as an Operational Delivery Support, where you’ll play a vital role in supporting key operational initiatives across the organisation. Working closely with operational leaders, Team Managers, and frontline teams, you’ll help ensure activity is well‑coordinated, tracked, and delivered—while keeping customer experience at the heart of everything we do.

⏰Hours: 37.5 hours per week

📅Shift pattern:  Working 5 days a week, between 8am-8pm Monday to Sunday, but largely core hours 9am-5:30pm Monday to Friday

💸Salary: £24,979.50 per annum plus PRP up to £150 per month

📍Location: Hybrid - Norwich 

📆Start Date: TBC

⭐Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

😎Appello Perks 

• 233 hours holiday rising to 248 with length of service (This includes bank holidays that you will work if rota'd)

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 3% employers contribution

• Cycle to work Scheme

• Smart tech benefit 

• Free on-site parking

ABOUT YOU 👇

You’re highly organised, delivery‑focused, and comfortable working across multiple priorities. You enjoy supporting operational activity, keeping things on track, and proactively following up actions to maintain momentum. Calm under pressure and detail‑oriented, you’re confident communicating with stakeholders at all levels and building effective working relationships—without needing line management authority.

You have strong operational awareness and enjoy engaging directly with frontline teams and customers to understand real‑world challenges and customer impact. You’re pragmatic, solutions‑oriented, and comfortable working with ambiguity as priorities evolve. Keen to learn and develop, you thrive in a supportive environment where collaboration and continuous improvement are valued.

Experience in contact centre, care, service, or regulated environments is a bonus, as is exposure to change delivery or process improvement—but most importantly, you bring a proactive mindset and a willingness to get involved.

THE ROLE 📦

In this varied and collaborative role, you’ll:

• Support the delivery of key operational initiatives and improvements across multiple areas of the business

• Maintain delivery plans, action logs, trackers, and timelines to ensure progress is visible and well managed

• Proactively chase actions, update progress, and highlight risks or blockers to delivery leads and Team Managers

• Coordinate meetings, capture notes, track actions, and follow up to maintain delivery momentum

• Work closely with Team Managers and frontline teams to support delivery activity within their areas

• Engage directly with customers and operational teams to understand customer impact and operational effectiveness

• Ensure customer experience and practical operational considerations are reflected in delivery decisions

• Act as a central point of coordination across teams, helping align actions, dependencies, and communication

• Maintain accurate and up‑to‑date documentation and prepare clear progress updates for stakeholders

• Support change and implementation activity, including communications, training coordination, and readiness checks

• Assist with updating processes, SOPs, and guidance following delivery activity

• Contribute to post‑implementation reviews to capture learning and improvement opportunities

📝 YOUR DAY TO DAY WILL INCLUDE

• Supporting delivery activity across Operations, Customer Contact Centre, Sales, Partnerships, and ARC

• Tracking actions, timelines, and dependencies across multiple initiatives

• Engaging with frontline teams and customers to stay close to operational reality

• Preparing updates and documentation for operational leaders and stakeholders

• Supporting change activity and implementation readiness

• Undertaking regular customer contact activity to remain grounded in customer experience

• Collaborating across teams to ensure delivery work progresses smoothly

• Continuously developing your delivery and coordination skills

READY TO APPLY ✅

Upload your CV and tell us a bit more about yourself !

OTHER INFORMATION 📄

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.