🤩Telecare Admin Operator

Are you someone who thrives under pressure, communicates with clarity and compassion, and genuinely enjoys helping others? At Appello, our Customer Services Telecare Admin Operators are the reassuring voice on the other end of the line — supporting residents, families and partners when they need us most. If you’re looking for a role where every call matters and your actions directly improve lives, this could be the perfect fit for you.

🕰️Hours: 33.25 hours per week average

📅Shift pattern: 4on4off 22:00 - 08:00

💸Salary: £25,520.04

📍Location: Remote

📆Start Date: March 2026 - Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 186 hours holiday per annum. 

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our stakeholders needs. You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving and have an understanding of the Appello Monitoring emergency platform. 

🎧THE ROLE

You are the focal point for all Customer interaction into the monitoring centre including staff, managers, residents and next of kin contacts. You must deliver first class customer service by answering calls promptly, listening to the enquiry and responding efficiently in a courteous manner. You must ensure that precise information is taken and accurately input onto our Telecare platform in line with our company's quality procedures. You must also provide high quality administration for the monitoring business.

READY TO APPLY ✅

If you are interested in this role please upload your CV.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.