Customer Services Operator Inbound - Full-time

⭐Be the reassuring voice that makes the difference.⭐

At Appello, we’re dedicated to supporting residents, families, and communities with fast, compassionate, and reliable help whenever they need it most. As a Customer Services Operator, you’ll be at the heart of our monitoring service—responding to calls with warmth, clarity, and confidence. If you thrive in a people‑focused role, love problem‑solving, and want to make a real impact every day, this is your opportunity to shine.

⏰Hours: 37.5 hours per week

📅Shift pattern: Monday to Friday 08.00 - 16.00 with a 30 minute break

💸Salary: £24,258.00 per annum

📍Location: Hybrid - New Milton

Start date: 23/02/2026

Perks 😎

• 233 hours annual leave (including bank holidays)

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

ABOUT YOU 👇

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. 

You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving. 

Ideally you will have experience in working in a customer facing role - either face to face or over the phone.  It would be advantageous to have experience in a similar call centre role. 

You have a good general standard of education and are competent in Microsoft office including Excel, Word and Outlook.

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be. 

THE ROLE 🎧

As a Customer Services Operator, you’ll be a key point of contact for residents, staff, managers, and family members reaching out to our monitoring service. You’ll answer inbound calls with warmth and clarity, quickly identifying each caller’s needs and responding with professionalism and empathy while capturing accurate information in our Telecare platform.

In every interaction, you’ll communicate clearly, remain calm under pressure, and adapt your pace and approach to suit callers who may be distressed or experiencing communication difficulties.

Alongside call handling, you'll contribute to the smooth running of the service by completing administrative tasks with accuracy, supporting colleagues, and following all safeguarding, data protection, and compliance procedures. This is a highly rewarding role where you build meaningful relationships and play a vital part in maintaining a compassionate, reliable service.

READY TO APPLY ✅

If you are interested in this role please upload your CV.

You will receive your confirmation of application with a link to  register and then complete some assessments via Test Gorilla 🦍. If you do not complete these we will not progress your application any further 

OTHER INFORMATION 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.