🤩 OUT OF HOURS SUPERVISOR

Ready to Lead When Others Log Off?
We’re looking for a confident and capable Out of Hours Supervisor to take the reins during non-standard hours, ensuring smooth operations and exceptional service delivery. If you're passionate about guiding teams, managing performance, and being the go-to expert when it matters most, this is your opportunity to shine in a pivotal role that keeps our business running around the clock.

🕰️Hours: 35 hours per week average
💸Salary: £24,597.3 per annum
📍Location: 
This role is a UK based role and any hybrid/remote work must also be within the UK.
🌞Start Date : August/September 2025
🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟
📅Shift pattern: This is a 4 on 4 off rotation, you will work 4 days in a row then have 4 days off . If you are rota'd for any of the days below, this is the hours on those days you would work. 

Monday        13:30 – 00:00
Tuesday       13:30 – 00:00
Wednesday 13:30 – 00:00
Thursday     13:30 – 00:00
Friday           12:30 - 22:00
Saturday      09:00 - 19:30
Sunday        09:00 - 19:30

😎😎Appello Perks
✔️233 hours holiday rising to 248 hours with length of service. This includes bank holidays.
✔️We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
✔️24/7 employee assistance programme with an easily accessible app!
✔️Family and friends’ discounts on our services & products
✔️Pension Scheme, up to 4% Company matched

ABOUT YOU 👇

You will have worked within the call centre environment. Experience in supervising or leading shifts would be advantageous. You must also have a basic level of education and awareness of legislation  within the industry such as Safeguarding. You must also have experience in dealing with CRM data bases and the ability to deal with demanding customers in an empathetic understanding and caring way. 

THE ROLE 🎧

You will have responsibility for the successful running of a robust shift ensuring process and procedures are adhered to in line with business expectations and that KPI’s are achieved by effective service management and staff management whilst on shift.

You will also be providing support for operators when they are dealing with call handling ( i.e. emotional, abusive or difficult calls and  be the escalation point.
You will be working closely with the coaches feeding back and liasing on operators performance and escalating any crisis management * full job description available on request.

READY TO APPLY ✅

If you are interested in this role please click on apply and fill out some details about yourself to let us know you better and upload your CV 

OTHER INFORMATION 📑

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.