🧡What we do❤️
🏠Our mission hasn’t changed since June 1988, when we answered our very first emergency call. We’re here to help elderly and vulnerable people lead safer, happier, more independent lives. We have since grown from a team of 5 to over 500, becoming the UK’s biggest telecare monitoring and digital equipment provider.
🎧Today, Appello and Careline365 combined operate from multiple UK locations, with a team of remote workers all over the country.
👋The Power Of 'Hello'
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The Connection
The most important thing we provide is human connection.
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The Hello
Every call, every ‘hello’, every conversation with our customers and colleagues — they all matter, because they make a difference by bringing people closer together, giving them hope and a reason to smile.
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The Heart
People have always been at the heart of who we are and what we do: from those who develop and deliver our services to around 400,000 people in our care.
Appello
🧑🤝🧑Our Customers: Housing Providers, Local Authorities, Care Providers
🎧Over 35 years experience in delivering telecare services
📍UK’s largest telecare monitoring operation with over 350,000 connections.
🛜Developed the first hardwired end-to-end digital telecare solution.
🏨Smart Living Solutions has gone onto become the widest deployed system in the UK
Careline365
🧑🤝🧑Our Customers: Private Customers, Local Authorities, Charities
📞We handle over 750,000 calls per year
🏆Leading provider of personal alarm services in the UK
✅We’re rated Excellent on Trustpilot
🙌Why are we different?
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Imagine never having to wonder if what you do for a living is meaningful and good for the world. Mind: blown. Purpose: found. Next thing you know, you like Mondays!
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Our people strategy is pretty simple: we hire the good ones and help them become even better. You'll have all the training and support you need, plus numerous career progression paths.
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We've grown fast, but we never lost that family company feel. Colleagues, friends, why choose? We plan to make you feel right at home faster than you can say ‘aww, you guys'.
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It would be pretty awful if a company on a mission to make people’s lives better didn’t let its own employees have a life. We take work/life balance seriously, with sensible hours and all kinds of flexible arrangements.
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We’ve never been ones to stand still, and have some seriously lofty goals for the future. A growing business that’s at the forefront of its sector is an exciting place to be (not our words, but our team’s).
✨Hear from us, why do we love what we do?
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Customer Services
"Becoming part of the team was an amazing decision! I am still part of the care and emergency sector which I love but I have the flexibility to work from home to fulfil my family life."
- Stacey
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Emergency Call Handler
They constantly strive to help their employees reach their goals with thorough training for the day to day as well as additional progression, I certainly feel valued and supported
-Rebecca
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Coach
I have been given so many opportunities to develop and succeed and support is always unconditional, I am now a coach and no day is ever the same!
-Elliott
Current vacancies
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CUSTOMER CONTACT CENTRE - TEAM MANAGERCareline365 - Customer Contact Centre · Norwich · Hybrid
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Telecare Administrator - Internal only 🏢 - Full-Time 6 months secondmentAppello Careline - Customer Services · New Milton · Fully Remote
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Product Support Technician - 2nd LineProduct Support · New Milton
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Dispatch ExecutiveCareline365 - Dispatch · Norwich
Perks, anyone? 👀
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Contributions are matched after probation period
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This rises to 25 days after 2 years service with us. Grades E and above gain 25 days from day one
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Major retailers offers and discounts including supermarkets and high street fashion through our ONE platform
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Salary sacrifice for computers and other tech
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Save up to 42% on a bike and accessories
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Up to £500 for every successful recommendation