🪴TRAINING SUPPORT SPECIALIST

🌱Ready to grow your career and support great learning across our teams?
We’re looking for an internal Training Support Specialist to help deliver smooth onboarding, support training sessions, and keep our materials organised and up to date. If you’re proactive, detail‑focused, and passionate about helping colleagues succeed, this could be your next step.

🕰️Hours: 37.5 hours per week

📅Shift pattern: Core hours Monday - Friday 09:00-17:30 but may vary at times inline with business needs.

💸Salary: £26,250 per annum (£13.46ph)

📍Location: Hybrid- Norwich

🎓Training : within normal working hours

📆Start Date : February 2026

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 233 hours holiday pa includes bank holidays

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 3% Company matched

• Free on-site parking

👇ABOUT YOU

We’re looking for someone who’s passionate about supporting great learning, confident working with people, and ready to help keep our training running smoothly. 🚀

Essential ⭐

• Experience supporting training in an operational or customer service environment

• Ability to maintain training records and update materials 🗂️

• Comfortable mentoring new starters and giving call support ☎️

• Strong facilitation, communication, and organisational skills 🎤📅

• Confident using Microsoft Office and digital tools 💻

Desirable 💡

• Experience with LMS platforms

• Knowledge of adult learning principles 📚

• Familiarity with e‑learning authoring tools

• Understanding of ARC/CCC operations

Personal Qualities ❤️

• Proactive, supportive, and detail‑focused

• Adaptable, positive, and calm under pressure 🌟

• A team player with a passion for learning and development 🤝
  

🌱THE ROLE

If you love helping people shine from day one, keeping things organised, and being the go‑to expert when it counts, this could be the perfect next step for you! As our Training Support Specialist, you’ll be right at the heart of the Operational L&D team, working closely with our Operational L&D Partner to make sure every learning experience lands brilliantly.

You’ll play a hands-on role in welcoming and supporting new starters, guiding them through onboarding, helping them build confidence on calls, and making sure they have everything they need to succeed. You’ll also keep our training materials fresh, accurate, and easy to find — because great learning starts with great resources.

This role is perfect for someone who’s proactive, people-focused, detail‑obsessed (in the best way!), and excited by a fast-paced environment where no two days are the same. You’ll collaborate with teams across ARC and CCC, act as a subject matter expert, and help shape training that truly meets the needs of the business.

If you enjoy variety, communication, and making a real difference to the learner experience — you’ll thrive here.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.