🪴LEARNING & DEVELOPMENT- TECHNICAL TRAINER

Deliver impactful technical training that supports system onboarding, strengthens digital confidence, and keeps learning fresh and effective.

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00 but flexible to business needs

💸Salary: up to £29,000 per annum

📍Location: Hybrid New Milton (flexible to business needs)

📆Start Date : May/June 2026

⚠️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks :

• 161 hours holidays pa plus bank holidays

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

👇ABOUT YOU

🧠 Experience & Background

You bring hands‑on experience supporting onboarding and upskilling for digital systems, paired with the ability to create clear, user‑friendly technical documentation. Experience delivering or developing technical training—particularly in technology‑enabled, telecare, or healthcare environments—is a big plus.

🛠️ Technical Capability

You have practical working knowledge across at least three core technical areas, such as networking, telecommunications, connectivity, telecare protocols, SIP, ITSM tools, or secure VPN technologies. You’re comfortable troubleshooting, explaining technical concepts clearly, and understanding how systems interact in real‑world environments.

💬 Skills & Ways of Working

You’re an engaging communicator and confident facilitator with a strong customer‑centric mindset. Highly organised and detail‑focused, you balance accuracy with approachability and remain resilient when juggling priorities in a fast‑moving environment.

📚 Learning & Development Mindset

You understand how adults learn and enjoy designing training that’s engaging, inclusive, and effective. Familiarity with LMS platforms and digital learning tools is desirable, along with a curiosity for new learning technologies and innovative ways to improve knowledge sharing.

🌱 Personal Attributes

You’re self‑motivated, resourceful, and proactive—someone who takes ownership and raises the bar when needed. Adaptable and positive about change, you tailor your approach to different audiences and thrive in environments focused on continuous improvement and growth.

🪴THE ROLE

You’re passionate about helping people feel confident using technology. Partnering closely with the Technical L&D Partner and operational teams, you deliver practical, impactful technical training while feeding back insights to continuously improve learning across the organisation.

📊 Development Programmes & Training Needs Analysis

You have a sharp eye for identifying skills gaps and turning them into clear, engaging development pathways. You stay curious about best practice, value inclusive learning, and design training that supports both individual growth and business goals.

🎓 Training Delivery

You bring energy and clarity to training sessions—whether in person, virtual, or digital. From Day 1 onboarding to refresher sessions, you adapt your style to suit different learners and ensure everyone feels supported as systems evolve.

⚙️ Training Management

You’re organised and detail‑focused, keeping learning content current and accessible. You’re comfortable working with an LMS, tracking engagement, evaluating impact, and exploring innovative tools (including AI) to enhance the learning experience.

💡 Subject Matter Expertise

You enjoy being the go‑to person for technical learning. With strong system knowledge and a forward‑thinking mindset, you share expertise with stakeholders, support digital adoption, and help shape training strategies that drive real behaviour change.

🔄 Change Management & Project Leadership

You thrive in times of change, supporting system rollouts and transformation initiatives through clear, engaging training. You communicate confidently, collaborate cross‑functionally, and help people embrace new ways of working.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.