🛠️OUT OF HOURS SUPERVISOR

💫Internal candidates only - you must currently work for the Apello Group!

Ready to Lead When Others Log Off?
We’re looking for a confident and capable Out of Hours Supervisor to take the reins during non-standard hours, ensuring smooth operations and exceptional service delivery. If you're passionate about guiding teams, managing performance, and being the go-to expert when it matters most, this is your opportunity to shine in a pivotal role that keeps our business running around the clock.

🕰️Hours: 35 hours per week

📅Shift pattern: This is a 4 on 4 off rotation, you will work 4 days in a row then have 4 days off . If you are rota'd for any of the days below, this is the hours on those days you would work. 

Monday        13:30 – 00:00
Tuesday       13:30 – 00:00
Wednesday 13:30 – 00:00
Thursday     13:30 – 00:00
Friday           12:30 - 22:00
Saturday      09:00 - 19:30
Sunday        09:00 - 19:30

💸Salary: starting at £24,597.3 per annum

📍Location: Remote

📆Start Date : March 2026

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

😎Appello Perks :

• 217 hours holiday pa. This includes bank holidays that you will work.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

👇ABOUT YOU

You will have worked within the call centre environment. Experience in supervising or leading shifts would be advantageous. You must also have a basic level of education and awareness of legislation  within the industry such as Safeguarding. You must also have experience in dealing with CRM data bases and the ability to deal with demanding customers in an empathetic understanding and caring way. 

🎧THE ROLE

You will have responsibility for the successful running of a robust shift ensuring process and procedures are adhered to in line with business expectations and that KPI’s are achieved by effective service management and staff management whilst on shift.

You will also be providing support for operators when they are dealing with call handling ( i.e. emotional, abusive or difficult calls and  be the escalation point.
You will be working closely with the coaches feeding back and liasing on operators performance and escalating any crisis management * full job description available on request.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.