⚙️Learning & Development Technical Partner

💪Empower our people to thrive in a digital-first future by shaping impactful, technical learning experiences.
Join us as our Technical L&D Partner and drive the capability that fuels our transformation.

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: Up to £40,000 per annum

📍Location: Hybrid New Milton

🎓Training : Onsite for the first 2 weeks

📆Start Date : May/June 2026

⚠️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

🌍This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks :

• 175 hours holiday pa plus bank holidays

• Private Medical Insurance - Personal Cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

⭐ ROLE OVERVIEW

Own and develop technical capability across the organisation, shaping how people learn, use, and adopt our systems and digital tools.

🎯 What You’ll Do

• Design and deliver hands‑on technical training across systems and platforms

• Build role‑based technical upskilling and onboarding pathways

• Translate technical change into clear, practical learning

• Partner with IT and business teams to align training with system updates

• Create concise training guides and digital content

• Measure learning impact and continuously improve

🎓 Training & Enablement

• Deliver engaging in‑person and virtual training

• Lead Day 1 system onboarding and ongoing refreshers

• Adapt content for varying technical levels and learning styles

🧠 Expertise & Leadership

• Act as the technical learning SME

• Line manage and coach L&D trainers

• Support projects and digital change with strong user adoption

🧩 ABOUT YOU

You're someone who’s passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills - and you’re driven to make learning accessible, engaging, and effective.

🎓 YOUR EXPERIENCE

✋💻Practical Technical Experience

You will have hands‑on experience in at least three of the following areas and feel confident explaining, demonstrating, and supporting them in real‑world environments:

• IP Addressing & Networking
  Setting up and troubleshooting IP networks, including subnetting, basic routing, and device configuration

• Telecommunications
  Working with digital communications systems and understanding how networks behave under different conditions

• 4G / 5G Connectivity
  Supporting connected devices, diagnosing performance issues, and understanding signalling and network reliability

• Telecare Protocols
  Working with alarm formats, digital standards, and ensuring interoperability between telecare systems

• SIP / VoIP Technologies
  Hands‑on experience with call setup, signalling flows, and fault‑finding voice issues

• ITIL Processes
  Applying incident, problem, and change management in live support environments

• ITSM Tools (e.g. Freshworks)
  Using ticketing systems day‑to‑day, managing workflows, and contributing to knowledge bases

• VPN Technologies (L2TP/IPsec, PPTP)
  Configuring and supporting secure remote access, including authentication and tunnelling issues

Essential:

• Ability to create clear, user-friendly technical guides and materials

• Experience creating guides for technical knowledge retention.

Desirable:

• Technical related qualifications ( eg ITIL, Comp TIA Network+, Cisco CCNA)

• Training qualifications (TAP, Train the Trainer, etc.)

• Experience working with Learning Management Systems (LMS)

• Experience developing digital learning content

• Experience delivering technical training in a telecare, healthcare, or TEC setting

🛠️ Skills & Knowledge

Core strengths you bring:

• Excellent communication and facilitation skills

• Analytical mindset with strong problem‑solving ability

• Customer‑centric approach

• High levels of organisation and accuracy

• Resilience, adaptability and a calm approach under pressure

Bonus knowledge:

• Adult learning principles

• E‑learning authoring tools (Articulate, Rise, etc.)

• Understanding of telecare systems, assistive tech, and digital platforms

🌟 Personal Attributes

• Clear, concise communicator who can tailor content to different learners

• Self‑motivated, proactive, and committed to continuous improvement

• Able to give constructive feedback in a supportive way

• Resourceful, independent, and able to raise standards when needed

• Passionate about learning and development

• Innovative thinker who embraces change with positivity

• High levels of resilience and adaptability

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.