⚙️Field Support Technician

🪫Ready to power the future of SmartTEC?
As a Field Support Technician, you’ll be the go-to expert for installations, training, and technical support. If you’re passionate about precision, proactive troubleshooting, and delivering exceptional customer experience, this is your chance to make an impact.

🕰️Hours: 35 hours per week

📅Shift pattern: Monday - Friday 09:00-17:00

💸Salary: £33,600 to £35,700 dependant on experience

🚘Car Allowance: £6,700 per year

📍Location: Remote/Field covering north of Birmingham

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : April 2026

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 175 hours holiday plus bank Holidays

• Private Medical Insurance - Individual cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Smart tec & Cycle2Work schemes

👇ABOUT YOU

You’re someone who makes technology work seamlessly—and makes it look effortless. Hands-on, inquisitive, and never deterred by complexity, you bring confidence and composure to every challenge. Whether configuring networks, resolving issues on-site, or developing the skills of others, you excel in dynamic environments and remain calm under pressure.

What makes you an excellent fit:

Technically strong – You have experience in installations, technical support, or technical enablement, with a solid understanding of IP networking (routers, switches, DHCP, LAN/WAN).

Skilled trainer – You’re able to break down complex concepts into clear, accessible guidance and enjoy supporting others to build their technical capability.

Natural problem-solver – Troubleshooting, diagnosing, and resolving issues—whether remotely or on-site—is where you shine.

Highly organised and adaptable – You manage your workload effectively and remain composed during busy or fast-changing situations.

Qualified and ready – You possess a recognised technical qualification (or equivalent experience) and hold a full UK driving licence.

Bonus points for Health & Safety certification, experience in process improvement, or an interest in digital telecare.

If you’re resilient, self-driven, and eager to contribute to smarter, more efficient solutions for customers, we’d love to hear from you.

🪫THE ROLE

Field Support Technician

As a Field Support Technician, you’ll play a central role in delivering high-quality installations and technical excellence across our SmartTEC systems. This field-based position blends practical technical enablement, training delivery, and advanced troubleshooting with a strong emphasis on networking competence and operational performance.

You’ll collaborate closely with installation teams to build technical capability, resolve complex challenges, and ensure each deployment is completed to the highest standard. From configuring IP networks to coaching colleagues and influencing process improvements, you will help drive a culture rooted in technical quality and continuous improvement.

Your key responsibilities will include:

• Delivering structured technical training and coaching to installation teams as part of a scheduled rota.

• Providing on-site and remote support for installations and fault resolution.

• Configuring networks and interpreting infrastructure and system specifications.

• Maintaining accurate documentation, sharing insights, and escalating recurring or systemic issues.

• Managing your workload and schedule efficiently to meet deadlines and optimise operational performance.

If you’re a proactive, solutions-focused technician with a passion for technology and clear communication, this role offers an exciting opportunity to make a meaningful impact in a rapidly evolving field.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.