🏢FOR CURRENT APPELLO EMPLOYEES ONLY 

🤩Customer Services Operator

⏰Hours: 37.5 hours per week

📅Shift pattern: Monday - Wednesday  09:00-17:00 Thursday & Friday 08:30-16:30

(with a 30 min unpaid lunch break)

💸Salary: £24,004.50per annum (£12.31ph) rising to £24,258.00per annum (£12.44ph) after successful completion of probation 

📍Location: Remote

This role is a UK based role and any remote work must also be within the UK.

📆Start Date : ASAP

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 233 rising to 248 hours annual leave per year after length of service
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit 

THE ROLE 🎧

Join our dynamic Customer Services team and be at the heart of every interaction in our fast-paced monitoring service! We’re on the lookout for a friendly, proactive team member who will be the go-to person for staff, managers, residents, and next of kin contacts.

Every day, you’ll be delivering top-notch customer service—answering calls with a smile (yes, even the ones you can’t see!), listening carefully, and responding swiftly and professionally. You’ll ensure every detail is captured accurately within our Telecare platform, keeping things running smoothly and making a real difference in people’s lives.

If you love problem-solving, enjoy engaging with people, and thrive in a role where no two days are the same, this is the perfect opportunity for you. Come be part of a team that puts customers first and brings excellence to every conversation

ABOUT YOU 👇

You will have experience in working for Appello taking emergency calls within our call centre and navigating around Carenet Evo.

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You are a great communicator, have exceptional attention to detail. Have an appetite to learn new skills and can use your initiative in problem solving.

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be.

READY TO APPLY ✅

If you are interested in this role please upload your CV.

OTHER INFORMATION 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.