🧡CUSTOMER  SERVICES TEAM LEADER (Telecare Admin)

🏠INTERNAL ONLY ⭐ 6 Month secondment

🕰️Hours: 35 hours per week on average

📅Shift pattern:  Monday - Sunday shifts between 8am -10pm in line with business needs  

💸Salary: starting at £25,500 and rising to on successful completion of probation £27,500.

📍Location: Hybrid 

📆Start Date: 06th June 2025

Perks 😎

• 217 hours holiday rising to 231
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit
• Cycle to Work
• Free onsite parking

ABOUT YOU 👇

You are have experience working in or with the Telecare Admin Team, ideally with some experience of leading a team. 

You have the ability to grasp technical information, especially when investigating customer issues or managing product enquires.

You have experience of monitoring performance and developing and implementing service improvement projects.

You are highly proficient in written and verbal communication.

🧡THE ROLE 

To provide line management for the Telecare Admin Team (TCA) and to maintain
an efficient and effective TCA department.

The TCA Team is the key in support Telecare operation including but not limited to Parked incidents, reports and alerts, Numbus and Oysta platforms. Team members will be expected to deliver excellent customer service and maintain knowledge of the business. The TCA Team Leader will ensure that the customer journey is at the forefront of all interactions with an outcomes based approach, being a point of escalation and ensuring first stage resolution wherever possible. Engaging with key stakeholders business wide.

The TCA team are pivotal in the delivery of the monitoring business and provide a core administrative support function. The jobholder will be expected to assess, manage and deploy resource as business needs dictate and in line with growth expectations. There will be interaction with employees within Appello including Management, Telecare, Out of Hours, and Customer Services.

The TCA Team Leader will ensure delivery of first-class Telecare Support by enabling the team to perform promptly and effectively, managing KPIs and targets.

*Full job description available on request

READY TO APPLY ✅

If you are interested in this role please upload your CV and tell us a bit more about yourself 

OTHER INFORMATION 📑

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.