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⚙️Product Support

🤝 Meet the team!

Welcome to Service Desk 😊

We are responsible for providing reactive support to customers who have a fault with their Appello Digital equipment such as Smart Living Solutions, SmartConnect, SmartLife and also our cloud hosted platform Carenet EVO. 

Picture of Lucy Brooks
Lucy Brooks
Head of Service Management
Picture of Brandon Christopher
Brandon Christopher
Service Desk Manager

🏗️ Team Structure

🆘 Learn more about the products we support

🏆Department Win's

Helpdesk tickets closed in 2024

👂Hear from the team

  • I love working at Appello because there is strong support from management and other staff members in Product Support. Appello has provided a wide range of options for progression within the company and I felt like I could grow while working within the company.

    Ethan

    2nd Line Service Desk Technician

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