🤩Technical Support Executive

⏲Hours: 37.5 hours per week

📅Shift pattern: Monday - Sunday 8am - 8pm

💸Salary: £23,000 per annum (£11.79ph) 

📍Location: Norwich

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : 2nd of December 2024

**You need to be able to commit to up to 2 weeks of Full Time Training, Monday - Friday 09:30 - 16:00  **

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟
 

😎Appello Perks

• 31 days holiday rising to 33 with length of service (PRO RATA). If relevant This includes bank holidays that you will work.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% employers contribution 
• Cycle to work scheme
• Smart Tech scheme
• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role ! 

🎧THE ROLE

The heart of the role is to engage with out customers providing exceptional service and support, resolving technical problems and exploring additional requirements. You are required to accurately reply to all incoming emails, taking inbound calls from new and existing customers and making outbound follow-up calls to help customers resolve their technical problems. 

READY TO APPLY ✅

If you are interested in this role please follow the instructions...there are two parts to the application process

1. Upload your CV and answer a few questions about yourself
2. You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email 🚮 !!**

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.