🤩EMERGENCY HELPLINE OPERATOR

⏲Hours: 38.5 average per week

📅Shift pattern: 4on 4off 20:00-08:00

💸Salary: £23,103.08pa ( £11.54ph) starting rate rising to £23,363.34 (£11.67ph) upon successful completion of probation. Plus an additional night supplement payment of £4924.92pa 

📍Location: Remote

📆Start Date : 27th January 2025

Training commitments:

You will need to be able to commit to a 6 week training plan in which you will complete a 35 hour working week and therefore be paid for 35 hours during this time compared to the contracted hours of 38.5 per week:

• Week 1   Monday - Friday  08:00 - 15:30
• Week 2  Monday - Friday  08:00 - 15:30
• Week 3  Monday - Friday  09:00 - 16:30
• Week 4  Monday - Friday 08:00 - 15:30
• Week 5  Monday 08:00 - 15:30 / Tuesday 06:30 - 14:00 / Wednesday - Friday 14:00 - 21:30
• Week 6  Normal Night Shift 

🌟For this role, you must have 5mpbs upload and 15mpbs download internet speed.  All IT equipment required for the role will be provided 🌟

😎Appello Perks

• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched

THE ROLE 🎧

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. 

Your hello 

can save the day

or save a life

Thats the power of hello

At Appello, every call you answer makes a difference. 

With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.

ABOUT YOU 👇

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.

You have had a minimum of 2 years experience in a call centre environment dealing with customers and have worked remotely.

A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

READY TO APPLY ✅

If you are interested in this role please upload your CV and tell us a bit about yourself !

If you have been successful in getting to the next stage will be in touch via email with details within a week of the closing date so keep an eye out 👀

OTHER INFORMATION 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.