ABOUT YOU 👇

Are you a dynamic Learning & Development (L&D) professional with a passion for empowering others? Do you thrive in a fast-paced, consumer-focused environment? If so, we want you to join our team as an L&D Partner in our innovative telecare business!

In this exciting role, you will lead a team of trainers to deliver top-notch training programs to both new and existing colleagues. Your extensive L&D experience and proven line management skills will be crucial as you create and deliver engaging training across various platforms, including eLearning and face-to-face sessions.

You will be responsible for resourcing and planning training effectively, ensuring that all training initiatives are well-organised and executed seamlessly. This includes identifying training needs, developing comprehensive training plans, and allocating resources efficiently to meet the demands of our growing team.

We are looking for someone who is not only experienced but also motivational and inspiring. Your enthusiasm and energy will be key in driving our training initiatives and ensuring our team is equipped with the skills and knowledge they need to excel.

If you are ready to make a significant impact and be part of a forward-thinking company, apply now and let’s shape the future of telecare together! 🚀

THE ROLE 👨‍🏫

As an L&D Partner in our consumer telecare business, you will play a pivotal role in driving our learning and development initiatives across large, dynamic departments from our alarm receiving centre, customer care and dispatch teams. Our people are eager for impactful L&D interventions and support, whether it’s navigating system changes or enhancing customer experience through well-documented processes and resources.

In this role, you will:

• Serve as a key liaison to stakeholders, understanding their needs and delivering tailored training solutions that drive performance and engagement.
• Resource and plan training effectively, ensuring that all programs are well-organised and executed seamlessly.
• Create and deliver engaging training across various platforms, including eLearning and face-to-face sessions.
• Motivate and lead our team of trainers, fostering a culture of continuous learning and development.

Your ability to inspire and energise others will be crucial as you work to equip our colleagues with the skills and knowledge they need to excel. If you are passionate about making a difference and ready to take on a challenging and rewarding role, we would love to hear from you!

Contract: Fixed term until June 2025

Hours: 35 hours per week 

Shift patterns: Within core hours of Monday to Friday  8am-6pm , with occasional evening and weekend inline with business needs

Salary: £28-32,000 per annum dependant on experience

Location: Hybrid - Norwich

Start date: As soon as possible October / November 2024

Appello Perks 😎

• 25 days holidays pa + bank holidays
• Private medical cover currently supplied with Vitality 
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Cycle to work scheme
  
• Smart Tech scheme
• Free on-site parking

READY TO APPLY ✅

If you are interested in this role please upload your CV and please ensure you complete the online assessments - register HERE and then Test Gorilla will send you the link to the assessments.

OTHER INFORMATION 📑

This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

APPIND