🤩SENIOR CREDIT CONTROL & BILLING MANAGER

Ready to lead transformation?
Join us as Senior Credit Control & Billing Manager, where you’ll redesign processes, optimise cash flow, and drive best-practice credit management.
Shape systems, policies, and teams that power growth and keep collections on track!

🕰️Hours: 37.5hours per week

📅Shift pattern: Monday- Friday 09:00-17:30

💸Salary: £40-50,000 per annum dependant on experience 

📍Location: Hybrid Norwich (4 days office/1 day wfh)

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : January 2026

😎 Perks

• 25 days holiday plus Bank holidays
• Private medical Insurance - Individual Cover
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

🔎WHAT WE ARE LOOKING FOR

We’re seeking a strategic, hands-on leader with deep expertise in credit control and a passion for driving transformation. You’ll combine strong technical knowledge with exceptional people skills to build high-performing teams and deliver measurable impact.

📊Essential Experience & Skills

• 8+ years in Credit Control or related roles, including 3+ years in leadership.
• Proven ability to build, lead, and develop teams.
• Strong strategic thinking and creative problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Advanced IT and data analysis skills, especially Excel.
• Ability to plan, prioritise, and deliver in a fast-paced environment.
• Exceptional attention to detail and a proactive, “can-do” attitude.

📊THE ROLE

As Senior Credit Control & Billing Manager, you’ll lead a transformation journey to create a best-in-class credit management function. Acting as a strategic partner, you’ll analyse current processes, identify inefficiencies, and redesign ways of working to optimise invoicing accuracy, payment flow, and collections performance. Your expertise will ensure healthy cash flow across a large and diverse customer base while shaping systems and processes that support business growth.

You’ll develop clear, practical credit policies, implement automated credit-control systems, and lead a high-performing team that resolves disputes and billing queries efficiently—minimising bad debt and driving continuous improvement. This is a pivotal role for someone who thrives on building robust frameworks, influencing stakeholders, and delivering measurable impact.

Main Responsibilities

⭐Develop Best-Practice Frameworks

• Design and implement robust credit control processes and SOPs.
• Champion strategy and communicate improvements across stakeholders.

⭐Lead and Build High-Performing Teams

• Determine team size and skill mix, recruit and upskill staff.
• Ensure strong retention and effective leadership of subscription services.

⭐Drive Continuous Improvement

• Lead projects to optimise the Order-to-Cash process.
• Use root cause analysis and data insights to refine workflows and reduce non-payment.

⭐Monitor and Report Cash Collections

• Maintain transparent KPI frameworks and report on payment behaviours.
• Provide ROI reporting and performance insights to senior management.

⭐Collaborate Across Departments

• Position Credit Control as a growth enabler while ensuring compliance.
• Build strong relationships with Finance and other teams to maintain accurate ledgers.

⭐Manage Bad Debt and Credit Notes

• Identify potential bad debt and maintain detailed records.
• Ensure timely communication and accurate credit note processing.

⭐Support Forecasting and Budgeting

• Provide insights and working papers to inform accurate forecasts and budgets.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at  the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.